The communication etiquette around sending a message, calling or chatting often remains unclear. In the age of technology we live in, it seems that everything we talk or exchange over the phone depends on the relationship you have with the other person.
However, there is one general rule that transcends all boundaries, according to Daniel Post Senning, co-author of Emily Post Etiquette: The Centennial Edition.
"Any conversation that is likely to be emotionally charged, you need to give yourself the opportunity to analyze it as if it were happening to you," he says.
Tone, volume, and body language can help change how a message is received when spoken face-to-face rather than when conveyed through text. Both bad and good news are best communicated with a phone call.
"Delivering the news of someone's death or bad details about a health problem or a bad diagnosis already being determined is not news delivered by text," says Senning.
The same formula applies to good news, such as sharing your wedding day or buying a new house in the city of your dreams, all of which can be shared over phone calls or in person.
An easy way to tell if a message should actually be a call is to see how long it takes for the text to go. "If you find yourself writing a paragraph of text, maybe you should rethink the idea of ??the message, and rather give yourself time to make a phone call to explain all the specific details, whether it's good news or bad news. bad," he continues.
In general, messages should be informative. "They should be used for who, what, when and where," Senning concludes.
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Source: CNBC
