If you have ever worked in a call center (an office where a large number of phone calls are handled and customer service is usually provided), you have probably had embarrassing conversations with clients. If not here are some tips:
1. “I work in a call center and talk to all of Europe. I got a call from England. Everything went very well, until at one point he stopped talking to me and said, "Wait a minute". With Albanian accent. There I realized that he was Albanian, because before he had a very good accent, the name Anton, something like that. My wife came out and demanded an account of why I was calling her husband. He did not believe that I was hiring him. "
2. I said to a client, "Can I kill you later?" instead of "Can I call you later?" ("Can I kill you later?" Instead of "Can I call you later?").
3. A young girl just came to work and we were learning how to talk to customers to propose discount products. The first phone call: "Hello Mr. Zeqir". The client replies: “I am Zeqirja with a male voice. "I have a voice as a man and my husband's friends confuse me with my husband."
4. The client had an old phone with buttons and did not know how to turn it off. I had 5 minutes to explain that he had to press the red button. He was old. At one point I say, "Hit the ground." I said it in the form of a joke, only when I hear a noise. I asked him what he did and he told me he slammed it to the ground. "It simply came to our notice then. Shall I strike him again? ” told me. I do not know, but I laughed so much.
5. I worked in the call center and was talking to a client about TV surveys. He told me he could not speak because he was "autistic". I felt bad that I was bothering her and apologized. I also told her I would not bother her anymore and hung up. The supervisor asked me: “What did you have? "Why close it?" It was autistic I told him. "My autism told you. He was a truck driver, "the supervisor told me.
6. I was working in the call center and I was introducing some phone offers. He was in the hotel having sex. I insisted on convincing him, then heard some exclamations. I felt embarrassed. He told me that he secretly keeps the number to his wife and does not make offers that he only uses it for his girlfriend.
7. A foreign stranger wanted to have sex with me in nature.
8. Isha duke folur me një të moshuar dhe po i bëja konfirmimin e të dhënave. Pas çdo të dhëne thoja “perfetto” (perfekt). Kur arrita te gjendja civile, e pyeta “siete coniugata?” (je e martuar?). Më tha, “no, sono vedova” (jo, jam e ve). Unë që i them: Perfetto.
9. Po flisja me dikë. Biseda:
- How are you today miss? (Si jeni sot zonjë?)
- I’m dying. (Po vdes)
- Oh, so good to hear that! (Oh, më vjen mirë që e dëgjoj).
Një fytyrë më ikte, një më vinte.
10. Punoja në call center dhe po flisja me një të moshuar angleze. Ajo më tha, “Darling, I’m dying” (E dashur, po vdes). Unë e dëgjova sikur tha “jam në dietë”. I thashë “Është një vendim shumë i mirë, më vjen mirë për ty”.
11. E bëja me zor punën në call center dhe bëja shumë gabime. Një klienti, në vend që t’i thoja “I’m calling you from California” (Po të telefonoj nga Kalifornia), i thashë “I’m calling you from Klanifornia”.
12. Një klient italian më tha, “Dua të bëj seks me ty, ti do?”. Unë nuk e kuptova mirë dhe i thashë, “Faleminderit! Të kontaktoj më vonë”.
13. Një e moshuar italiane më thotë, “Mio marito è deceduto da poco” (im shoq ndërroi jetë së fundmi). Unë i them, “Më bëhet qejfi”. Mendoja që vetëm “morto” thuhej për të vdekurit.
14. Nga emri i tij (Jonuz) e kuptova që ishte shqiptar dhe e pyeta, “Jeni shqiptar?”. “Jo, jam italian” më tha shqip.
15. I thashë, “Shko te Settings” (te telefoni), më tha: “Aa e kam larg, jam në fshat. Nuk iki dot.”
16. Një kliente në telefon me emrin Boronica. Padashje i thashë Burbuqe. U ofendua.
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